Refund & Return Policy

1. Return Window

We accept returns within 7 days of delivery for items that are unused, unwashed, and in their original packaging with tags intact.

2. Eligible Items

• Items with manufacturing defects or damage.
• Wrong size or wrong item delivered.
• Items significantly different from what was described.

3. Non-Returnable Items

• Custom design / print orders — these are made to order and cannot be returned.
• Items that have been worn, washed, or damaged by the customer.
• Sale or discounted items (unless defective).

4. How to Raise a Return Request

1. Email us at contact@skattirehub.in with your order ID and reason for return.
2. Attach clear photographs of the item showing the issue.
3. Our team will respond within 2 business days with further instructions.

5. Refund Process

• Once we receive and inspect the returned item, we will process your refund within 5–7 business days.
• Refunds are credited to the original payment method (UPI, card, net banking).
• Shipping charges are non-refundable unless the return is due to our error.

6. Order Cancellation

• Orders can be cancelled before they are dispatched (PROCESSING stage).
• To cancel, go to My Orders on your account page.
• Once shipped, cancellation is not possible — please initiate a return instead.
• Refunds for cancelled paid orders will be processed within 5–7 business days.

7. Contact

For any return or refund related queries, reach us at contact@skattirehub.in or call us at +91 84878 40369 (Mon–Sat, 9 AM–5 PM).